Your sales team, particularly Jeannette who I spoke to today, is superb, but your website leaves or left - I see it has now been updated much to be desired. I ordered the most expensive of two heat poles and ended up being delivered the other one. I have had to pay a returns cost of £38.51 - which I think is unfair. It would be nice to have this refunded.
|Good value and many thanks for having the parts which were realtively hard to find. Only issue were the unexpected delays of several weeks - a better estimate of delivery timeframes should be mentioned prior to the order, not via several emails each detailing further delays. The reasons were not expalined either.
|The tap arrived as you promised. My only comment your service is the lack of it at weekends!
Ordered received on day promised. Item as ordered and now in situ.
|delivery made as requested and on time.
|First time using this company and found service excellent.I was kept informed of expected delivery and arrived exactly when advised.
|corrrect part arrived on time, thx
...H W Gravell
|Shower part arrived on the day My Tub quoted, works fine, good to have hot water again.
I run a relatively small maintenance company where cost/profit ratio is king. I am also new to "my Tub." I placed my first order, today, over the internet, a lady called me back to ensure I was receiving best value for money for my requirements.
The lady suggested a change which I was very happy with, which means as a result I felt extremely valued and not just a number.
Now I will go to you guys first without question.
Thank my congratulations on running a very impressive company
|Excellent communication & service. Highly recommended