Not sure what happened with this one but initial 30 day lead time to obtain everyday plumbing materials isnt acceptable to my customers, especially as these products are manufactured in the uk. The order was fulfilled with 13 days after agreeing to pay an additional £9 VAT delivery charge. This is however, common in the UK plumbing supply industry & by no means exclusively a MyTubWolseleyMcAlpine problem. All products turned up as described and the communication by MyTub was very good. This has not put me off ordering from MyTub who are usually very good & this may have been out of their control.
...Ondemand Plumbing
|
Dear MyTub,
Your sales team, particularly Jeannette who I spoke to today, is superb, but your website leaves or left - I see it has now been updated much to be desired. I ordered the most expensive of two heat poles and ended up being delivered the other one. I have had to pay a returns cost of £38.51 - which I think is unfair. It would be nice to have this refunded.
John Hey
...John Hey
|
Following the receipt of a damaged item, one quick phone call and a replacement was sent and the damaged item collected. Would certainly use this company again.
...Peter Clark
|
First class service but very surprised to receive the item in its normal factory box with no packaging to protect it
...John kingston - J Kingston electrical engineers
|
I have ordered another toilet from this company, took a while to come as the pan came first and the cistern came later but it was worth the wait and everything was well packaged, I will defiantly use this company again.
...Micheal Jones
|
Thank you very much for your excelent customer sevice we were kept upto date from the time we ordered our boiler to the day it was delivered.
J cornwell
...OC
|
Good price, fast delivery, very pleased with communication and product.
...Mr Mackie
|
Order delivered on the day quoted
I think the delivery driver had recently undergone a charisma bypass!
I was very surprised to find the ceramic basin was shipped without any pagaging or protection - a risky strategy I would think.
Yours
------------- ------------------------- ------------------
Dear John
The supply of sanitaryware comes from the manufacture without packing we also use internal transport rather than couriers which is why the items get there in one piece.
Regards
MyTub
...John Murray
|
your service was fine and date of delivery reasonably accurate.Reply to a question was speedy and I was well satisfied.Thanks
...d j wright
|
excellent service. Part fitted and working , happy customer
...KOOLFORCE
|
£
£16255.31 
