This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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Great service. The part did the job and peace has once again resumed in the Henshall household!
thanks
...Ron Henshall
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It took a very long time to arrive weeks even though I am sure that I read that the product was in stock on purchase. This will probably stop me shopping with you again. This was not a complicated product, and hsould have been with me within three days of purchase.
...sarah whitcombe
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Rachel
As requested, Im confirming that we have collected our order.
Thank you for your very efficient service.
...Robert Hodgson
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Thanks a lot!
Today we received our order.
Regards,
Gunay Yusifova
...Akbarov Zaur
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First class service. Speedy, value for money,would & will use again and again.
Many many thanks. Phil
...Phil Matthews
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Thank you for great service, I am delighted with the product.
The communication was great and easy to to business
I have reviewed on trustpilot
...Stephen West
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excellent service, all you want from an online service. thank you
...tim
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Excellent service and communication. Ordered a regulator for Stoves oven which was obsolete, My Tub contacted Stoves for replacement part information. It was cheaper than original item. We searched around the net to find fitting instructions, so less than £25, much cheaper than the £900 we feared! Would highly recommend and definitely use again, thank you!
...J Nixon
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Excellent service, good communication, quickly located a part that everyone else said was obsolete.
...Piers Goodman
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£
£404.99 
