Excellent communication, efficient service, product as described
...David Trippett
|
Excellent service all round, very helpful on the phone in sorting out the order.
...EDWARD
|
Part came on time. Service brilliant at half the price of other competitors. A big thanks.
...robert carmichael
|
Well pleased
...Victor Gonsalves
|
Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
...A Randall
|
Good points - Item arrived promptly, well packed and as described. Efficient service for a replacement part.
Negative points - My inbox has 11 emails from them, most of which were not necessary. Courier carriage charge of £7.20 was excessive for an item that could have been posted by Royal Mail for £2.80.
...Martin Nickless
|
Excellent service, kept me informed of expected delivery. Thank you
...Simon Morris
|
Despite the problems with my order i have to say the customer service i recieved was excellent, keeping me informed every step of the way, would use you again, thanks
...Zoe Metcalfe
|
Excellent service, prompt and very efficient. " The John Lewis of the plumbing industry".
...Marjorie Walker
|
Took a while to arrive, but I got frequent updates and it arrived on the date specified and was exatly what I ordered
Very happy with the service
...Mark Tanner
|
£
£404.99 
