I ordered this same item just two years ago thermo couple for gas fire ordered it the at 3pm arrived 9am next day, this time taken a few days longer but no emergency so pleased enough about service, the only criticism I made then and am making now still no PHOTO image of the item being purchased it really does make a difference when you can compare it item that you trying to match, luckily I still had the same part number, but would illuminate some problems.
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Dear Henry
We have uploaded a photo now, thanks for the feedback.
Regards
MyTub
...Henry P Robinson
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Service and delivery time was excellent. Unfortunately the basin arrived without Fittings SR1015XX 120MM BOLTS FOR MASONRY WALL PAIR.
...Marina Slade
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Thank you.
The shower tray you sold us is a great match and looks great.
...Malcolm.
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First time I have used mytub and not a good start.
Was informed Item would be delivered on 2nd Nov, item not received on 2nd or 3rd and after a phone call by me was delivered on the 4th
Regards
Stuart malone
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Dear Mr Malone
Sorry for the delay, we confirm the delivery with the branch the day or two before it is to be delivered to you. If the branch say it is to be delivered we have no knowledge of that action not taking place, till you inform us.
Sorry for any inconvenience, I can assure you whilst errors are impossible to eradicate 99% of deliveries take place without a hitch.
Regards
MyTub
...Stuart Malone
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Hi there,
I was disappointed that it took over two weeks to deliver a product that was in stock, and appeared to sit with the courier company for some time. I had to chase several times for resolution, and paid for an item I had not received some two weeks before receiving the goods.
Thank you
Lee Bedford
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Hello Lee
Looking through the order notes between us and our distribution I am also very disappointed. This looks like it has gone via a courier and just just been lost in the courier company nonsense of "its on its way".
Sorry for the inconvenience and I will be passing this through the correct channels.
Regards
...Lee Bedford
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My initial enquiry was dealt with promptly and courteously. I was kept up to date regarding my order, which was delivered on time and in perfect condition.
...Ian Parkinson
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The bath was delivered on time but I have not had a chance to check it yet as it is being fitted on Boxing Day by my son. Hopefully everything will be ok. The service by the company was first class with their delivery so I am sure that the bath will be ok. Many thanks
...Janice Simmonds
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Great service! Very impressed with your e-mail communications and quick order processing and delivery. Thank you!
...Lyn Hughes
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thanks so much! part arrived today, thanks for sticking with me and searching high and low for this! many thanks again love jim x
...James Randell
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Wow, and excellent service from the date of order to the date of delivery. Very helpful with excellent communications. Would definitely use this service again and would highly recommend to others.
...A R Barrett
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£
£542.24 
