I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin
...Emma Sproat
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Good prices, delivered quickly, good range of products. Ill be back!!
...Michael Anson
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BEST PRICE OUT THERE :
...clint manning
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Excellent service,
Excellent Commumication.
Would consider purchasing again.
Thank you
...Ivan Humpage
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Thanks for the quick delivery. The Driver was a very friendly chap!
...Martin Miles
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Very pleased with the service.
The item was delivered on the date advised.
...Mr R J Vine
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I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
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Hi Alan
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
Regards
MyTub
...ELCCH
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Glass splash-back arrived badly broken. I rang My Tub immediately and they agreed the return and arranged a replacement to be delivered. Good service with good communication by telephone and follow up e mails.
...Peter Hull
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Excellent service and communication
Good price
Well done
...Edward French
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Goods arrived in good time and well packaged. Thank you.
...John Griggs - JPJN Partners Ltd
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£
£100.04 
