This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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Hi
many thanks for your prompt supply there was a slight error ,your email
suggested delivery on the 21st August ,not quite sure how but it was delivered on the 20th August at 2.40 pm , see your emails ,anyway I was very pleased with your prompt service and your price so much so I have forwarded your
details onto 2 people ,one being my engineer , the other I cannot say,
again many thanks
...B.Lammas
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Thank you for your diligence - Stuart Haynes
...stuart Haynes - private
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Amazing speed of delivery, shame all companys cant do the same. Well done!! Thank you
...Steve Russell
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Excellent service. Will recommend you to family and friends. Thank you.
...Karen Harkis
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Pleased with service, would use again , value for money.
...Mrs Norah Powell
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Excellent service, really prompt to reply and helpful.
John
...John Corrall
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Excellent Service
...Avivo
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Great communications and service from all concerned. Easy to navigate through the website to find the parts needed.
...David Parker
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I was very pleased how Jeanette made the extra effort to source and supply the non-concussive valve sepeartely from the drinking fountain basin, and was very prompt and efficient.
Thank you.
...Steve Williams
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£
£7.26 
