This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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Happy with the service. Received the order today in first class condition.
...Martin Crockford
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VERY GOOD, EASY USE INSTRUCTIONS,
...Clive Bradley
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Our boiler arrived on time, thank you for your help regarding installation!
...clive hamer
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Thank you for a very quick delivery...impressive!
I and my posterior are very grateful
...Trevor Utting
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Great service, free delivery, highly recommended.
...Ross Emmington
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Hi everybody
Well i used your on-line chat to correctly identify the part I was looking for & hooked up with Jeannette - who I must say was brilliant. She even e-mailed me a photo of the item I went on to purchase. Brilliant service
many thanks - awaiting delivery now:)
...Mike Matty
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Very fair pricing and seem to source items not readily available elsewhere. Can take a while to arrive however but not excessively so.
...Robert McNaughton
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Good communication and prompt delivery. Product as described. Would do business again.
...Martin CLARIDGE
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Excellent service. Arrived in time and no damage to coals. Did not think I would find company to supply goods as fire no longer available.
...Janet Doohan
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£
£3.85 
