|No problem with My Tub.
Made a mistake and I ordered wrong WC pan but situation was handled without fuss and can you thank Rachel on your team who sorted it.
|Order arrived on time thanks, very helpful staff when placing order.
|Branded goods received in perfect condition. Customer services first class. Thank you for your quick delivery.
...Mr S Grant
|Service was first class, kept informed of delivery status all the way to door Could not really ask for more. Thank you.Part fitted and working.
|Very good service, kept updated re: order, goods fit perfectly! Thank you.
|good product and good seller
|Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned.
|My Tub were very helpful during the ordering process with good and regular updating of information until the goods became available.
I was disappointed that it took over two weeks to deliver a product that was in stock, and appeared to sit with the courier company for some time. I had to chase several times for resolution, and paid for an item I had not received some two weeks before receiving the goods.
------------- ------------------------- ------------------------- ----------------------
Looking through the order notes between us and our distribution I am also very disappointed. This looks like it has gone via a courier and just just been lost in the courier company nonsense of "its on its way".
Sorry for the inconvenience and I will be passing this through the correct channels.