This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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very good communication with fast response to all E mails sort problem very quickly with no fuss, would use again and recommend to friends
...les green
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Absolutly brilliant service.
when they say they will do they do - delivery happens costs are good and price check is honoured.
Kept informed at all stages and apologise if something is not quite 100% even though its not critical or detremental.
Communication is out of this world
...Peter Russell
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very straightforward - thank you!
...Steve Dixon
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good service you kept us up to date with our delivery and you staff were very helpful l thanks
...margaret jones
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Purchased some really good Radiators. Could not fault anything with the transaction, from sale to delivery.
5*
Keith
...Keith Hughes
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I was very pleased with the service and the goods were delivered on time and well packaged I would use this company again without doubt well done.
...George Coles
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Excellent communication will re order
...Marcus Sutton - K.Sutton
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I was kept informed of progress throughout the order process, even when my order had not come in as expected you told me then a week later you told me my order was dispatched. The item is exactly what i wanted and is now fitted and working perfectly well. You were the best value for money and I would use you again.
...W J Griffiths
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Great service. Christine is to be commended on good communication and followup to ensure I wasnt charged extra for these items. Well done!
...Paul Kohn
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£
£7.17 
