customer service was excelent. kept me informed at all times. Will recomend to everyone. Order arrived on time. ...DIANE PARSONS
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Everything great with immediate response due to my e-mail asking where it was, probably down to xmas period ...barry ferguson
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Great prices and excellent delivery service, will use My Tub again ...Sandra Coxell
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Excellent service all round, very helpful on the phone in sorting out the order. ...EDWARD
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
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Thank you for the exceptional service and prompt delivery on the day requested. ...Suzanne Mills
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goods arrived on time. Good service ...Suzanne Brayley
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Speedy service - goods as described - Thanks ...Colin Carruth
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Very helpful service. Found obscure tap valves for me. ...Steve Williamson
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Competitive prices, good communication though delivery time was longer than initially expected. ...europarts eng
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