I run a relatively small maintenance company where cost/profit ratio is king. I am also new to "my Tub." I placed my first order, today, over the internet, a lady called me back to ensure I was receiving best value for money for my requirements.
The lady suggested a change which I was very happy with, which means as a result I felt extremely valued and not just a number.
Now I will go to you guys first without question.
Thank my congratulations on running a very impressive company
|Your service has been excellent. The part I wanted has arrived and been fitted. Your customer service is excellent, keeping me fully informed at all stages. Thank you.
|Very easy transaction , part delivered on time
|quality product at a great price
|Product info on web site excellent, prices competitive.
22 days from date of order was far longer than expected. Maybe you should indicate that goods are out of stockex stock at the point of order.
|All good. great prices, fast delivery, kept well informed of delivery time and date.
|Order did arrive on date supplied. After having made frantic efforts to secure an am or pm delivery, I was advised that I would be having a pm delivery. The delivery was then made between 9 and 11am because luckily a friend was in to take the parcel in. I also note that a message had been written saying deliver after 12!!! Having said that the contents were as expected.
------------- ------------------------- ------------------------- ---------------------
Very sorry, normally we are proactive in getting this information to you before you are asking for it, we can see where this slipped through the net and are taking steps to prevent it happening again.
Thanks for your Feedback.
...Lynn Frances Andrade
|Thanks for a great service, yet again!
|Excellent service in every respect. would buy from you again.
|Very satisfied with the processing of the order and the very competitive price of the goods I purchased. All very efficiently done!