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I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin...
...Emma Sproat
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The website was easy to navigate, quickly finding what I wanted. The rest of the process was smooth. The grab rail arrived within a few days of purchasing it....
...John Mellon
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Very pleased with service, i ordered the wrong size but was easily put right by email.
Also a lot cheaper than my normal supplier.
Stuart Parsons...
...Scott Combustion Ltd
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Very disappointed that when I ordered online that was told soon afterwards that my order was about 6 weeks delivery - surely in this day and age of computers that stock levels should relate to whats available off the shelf.
Then had to pay another £60 plus to get same taps from another supplier. :0
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Hello
Unfortunately this is the nature of the UK's plumbing industry, no one UK company stocks everything and also has stock on the shelves at all times. There are minimum orders that manufactures deliver so if you wish to save money you may have to wait a while. As you have discovered in this instance if you need it now you have had to go elsewhere and spend £60 more than MyTub would have charged...
...Chartwood Design Ltd
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brilliant service - very pleased thanks...
...Linda Wells
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very good service. My order was dispatched speedily and delivered on time by a helpful courier. Product 1200 cotswold sliding shower door and frame is as described. Good quality at a good price especially with free delivery.
My only slight negative is that mytub do not stock a matching shower tray to fit the shower door so have had to look elsewhere and arrange a seperate delivery....
...James Bretherton
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We were pleased with your prompt and excellent service. Will have no hesitation in using you again....
...Alfonso Giaquinto
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Mixer delivered today ahead of schedule which is good. Very pleased will be ordering more from you shortly
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...David Foster
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Order reciieved thanks...
...Roger Morley
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Once again Fantastic service on a hard to find item.
Thank you very much!...
...Tom Hawthorne
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more reviews... |
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