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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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ORDERED ROCA SINK PEDESTAL AT A VERY GOOD PRICE,
& DELIVERY WAS VERY QUICK &FREE. WOULD RECOMMEND.
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...RONALD DEAN
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Excellent response.Your returns policy however is not so good! I am still awaiting a response to return my firstwrong sized item despite 3 phone calls and promises of action. ...
...roger norman
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Great communication throughout the transaction. Will use again...
...keith russell
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Brilliant service helpful staff and a fast delivery....
...Mrs IA BRUNSKILL
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Great service, communication was superb from Ordering to Delivery. ...
...Anna Morge
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Excellent overseas service. Quick and helpful.
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...Mike Enns - Aurora Geosciences
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Was delivered at the time discussed....
...jamie macey
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Very good service thanks...
...J Marshall
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Great Customer Service - Delivery within reasonable time....
...Maher Nuwwareh Nebo Medical Ltd.
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