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I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin...
...Emma Sproat
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Supplied on time kept informed of orders progress delivered on day we were told good service...
...jack ford plumber0
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Description of product was with SIDE or bottom supply. There is no side supply. Also described as having components pre-fitted, this is not true. I expect a partial refund for the inconvenience of this. Please respond.
Thank you
P.Joslin...
...Patrick Joslin
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Very happy with my order and delivery. Would recommend....
...Margaret Von Stoll
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Package arrived in good time - thanks...
...Gordon Parkin
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Order successfuly and helpfully delivered.
Order apparently complete but not yet installed.
The whole process so far efficient and very satisfactory.
Thank you....
...M Purdy
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Very good website, good customer service when I had a question, excellent if the seat turns up in the next 5 days!...
...NA
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First class service! Fast and efficient!...
...Ruaridh Macleod
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Excellent service Steve in Sales could not be more helpful....
...Paul Sands
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tap arrived on time. fitted it this weekend works a treat thanks...
...stephen gilbert
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