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The service is slow! When I order something on the internet postage is normaly under 3 days, but your orders take at least 2 weeks.
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Dear Mr Leeming
Regrettably the items you ordered where not stocked and there seems to have been a delay from the manufacture to us.
Sorry for any inconvenience
Regards
MyTub...
...Mr T M J Leeming
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I found the service excellent ordering at 2pm and having delivery for 9am the next day, especially as we required the thermocouple urgently, the only thing i would suggest is if the items could have had a picture also just make sure it looks the same because I found with my searches that my particular item varied a great deal for the same model fire and it would help tremendously to be confident of ordering the correct item.
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...Peter Robinson
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I am very disapointed by the service you offered to the extent I would postively recommend others not to use your company.
To advertise products for sale, then not be able to deliver them till over 30 days after the order has been placed is not acceptable.
To insist that when buying two products it is necessary to pay seperate postage on both seems unreasonable.
When the issues were raised, the staff spoken to seemed very uninterested as it was my problem not theirs and they also did not appear to have read the messages sent to them.
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Dear Mark
It is an unfortunate fact that no company in the UK today stocks every item they sell, we offer over 170,000 lines all at trade prices and sometimes less. Over 9...
...Mark Bradley
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no issues -...
...KEN ROBERTS - HOYA LENS UK LTD
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Thanks for prompt service, everything in good order....
...M B E French
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Many thanks for an excellent service as always....
...Gavin Hall
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What a Brillant service. From start to finish!! I will highly recommend this company to my friends and family. Honstly My Tub gets 5 stars and more from me. Thank you Thank you Thank you. ...
...Laura Gillespie
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Excellent service, fast delivery and great item. Thanks...
...vivian bradley - TTR Joinery
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After a small delay in sorting out the bank details your service was impeccable.
Delivery was on the days that were stated.
Yes, I WAS impressed and WILL be using your store again.
Thank you from Clive Bennett. ...
...Clive Bennett Home Maintainance
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Very prompt and efficient.Fire now operational again. Part no. on the paperwork would have been useful for future reference. Thank you.
A.Chamberlain 17122015
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...Alan Chamberlain
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