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Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overa...
...David Morris
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Most prompt and friendly when I was negotiating a different delivery address...
...SM Hedworth
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Thanks for sorting my order. Advertising the parts at a price you couldnt deliver at caused a delay on our job. And sadly a lot of the parts were damaged, which wasnt your fault, but compounded our delays issues on getting this job finished. ...
...Clive Prew
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Proactive response from MyTub team as I had incorrectly ordered the wrong colour to begin with - many thanks.
Final delivery notification only came through on the morning of the delivery but was the day that had been given as an estimate. An approximate time would have been useful extra information.
All in all a god experience ...
...Jeremy Cobbold
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Very pleased with your service. The radiant for my gas fire fits perfectly, arrived on time, well packed, all went smoothly - thank you! ...
...Julia Vellacott
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Very happy with the Mira shower fittings plus extra shower head. Despite being the Easter Bank Holiday the delivery was very quick. The prices are very good. I found the team very helpful and would definitely recommend to anyone. I know where to come now in future. Thank you to all concerned.
Best Wishes, Lydia Joseph ...
...Lydia Joseph
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order placed wednesday night, arrived friday morning, exellent service, correct item, spot on service. ...
...mike chmiel plumbing services
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Really great customer service - we changed our minds about the bath model and they were only too happy to accommodate. Staff were polite and efficient at all times. Thank you....
...Emma West
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Excellent service. Helpful staff. Prompt despatch. Fragile item well packed and arrived undamaged. Many thanks....
...Henry Duncan
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Super prices! delivery very quick, thanks. Will remember you, your in my favourites...
...J Nedly
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