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Very satisfied. Supplier contacted me because part of the order was going to be available a day later than expected. Good communication.... ...John Pearce
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Arrived in excellent time with very good communication. Delivery charge was expensive for such a small item.... ...Mr Clifford Hart
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Item received on the specified date. Now installed and operating. Cannot fault the service. Many thanks.... ...BRIAN CHAPPELL
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Excellent customer service and very helpful staff. Went above and beyond to help me and I would definitely recommend you. ... ...Victoria Yeomans
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Excellent service. In particular a simple pre order checking system giving details of stock levels was very helpful. My purchase was then delivered on time within two days of making it. A very happy customer ... ...Christine
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Fantastic service! I needed a part for a boiler and the website search allowed me to find it very quickly - it seemed quite rare on other sites. Not only that but the price was excellent and free delivery included! I tried to phone the order in but was told the site was down but to email for a delivery estimate and then order online. I noted the urgency since it was January and that I have a young family. The part arrived within 24 hours and the boiler was fired up and working properly within 25!
Great service and would not hesitate to use again
Phil Harris... ...Phil Harris
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The taps arrived as promised and the quality appears good.
Frank Webb... ...Frank Webb
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We’re very pleased with our purchases. The service we received from yourselves was excellent.... ...Jane Middleton - Mrs
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Excellent service and correspondence. Quality products at sensible prices, will definitely use again. Thank you. Tommy... ...Victor handley - H
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ... ...Adrian Brown
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