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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Competitive price. Quick delivery. Though i completed the order online i called to check stock and ref I spoke to was very friendly Smooth transaction. ...
...Mill Lane Veterinary Surgery
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havent used your service before im very impressed by your prompt service andand step by step information and the young lady who processed my order will definatly use your company again regards steve green....
...dbs
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Excellent service thank you...
...John Underhill
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Excellent service - we received what we ordered, with free delivery, and within 36 hours despite ordering quite late in the day!.
Well done....
...Boyd Coughlan Ltd
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Although delivery took over a month, this was a part for a piece of equipment nearly 20 years old and myTub were one of the few places I found who could supply it, we were kept updated on the delivery schedule and your staff were very helpful when I chased the order. I would use myTub again....
...Businessclean Cambridge Ltd.
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Very efficient service...
...Barry Hills
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Delivery was very fast even for the item shipped to the Philippines. Placing the orders were very easy. ...
...RUFINO B. TIANGCO
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When I placed my order there was an initial blip with regard to delay in the delivery date However, this was very quickly resolved. The interest for the customers needs was noteworthy and reassuring.
Two members of the staff need special mention--- Deborah and Christine whose dedication to my requirements was exceptional. THEY ARE BOTH A CREDIT TO THE COMPANY and need recognition....
...Ram Tiwary
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Thankyou for keeping me well imformed of my order and managing to get it sent to me direct. Thanks for going the extra mile!...
...Daniel Hoyle
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