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Thanks for the excellent service, I collected the goods from the local suppliers as you suggested to prevent delivery charges and everything went smoothly. Your customer service is especially good and not as common as you would expect nowadays so thanks again.
M W Kean...
...Maurice Kean
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Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio...
...David Pawson
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Very good service, ordered a basinpedestal which was not suitable not totally my fault, but was collected and money repaid less restocking charge without too much fuss....
...chris meadows
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Customer service WAY beyond what anyone could expect. Many thanks.
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...Brian Smeed
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Great service, only place with the parts I needed, postage was a bit high but delivery was prompt and communication was excellent ...
...John Birkett
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Received delivery today. Thanks....
...Douglas Briggs
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Order arrived intact and on time. Thank you....
...Kenneth Roberts
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Product matched expectation. Delivery was inconveniently delayed but service was exceptional.
I was kept well informed and knew mytub were proactively working to sort things out.
I would definitely recommend and use mytub again....
...Lawrence
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The order was processed and received with no problems in a good timescale....
...Malcolm Flack
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Fast delivery, great customer service when I changed the order, best price on the net - perfect!
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...Richard
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