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I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent...
...Andrew Henderson
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I was very impressed with all aspects of the service we had from My Tub...
...British Gas
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Hi, I would just like to say the help and service I received processing my order was fantastic,so very efficient and polite.Thank you very much....
...Roy King - na
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Very disappointed that when I ordered online that was told soon afterwards that my order was about 6 weeks delivery - surely in this day and age of computers that stock levels should relate to whats available off the shelf.
Then had to pay another £60 plus to get same taps from another supplier. :0
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Hello
Unfortunately this is the nature of the UK's plumbing industry, no one UK company stocks everything and also has stock on the shelves at all times. There are minimum orders that manufactures deliver so if you wish to save money you may have to wait a while. As you have discovered in this instance if you need it now you have had to go elsewhere and spend £60 more than MyTub would have charged...
...Chartwood Design Ltd
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Dealing with mytub was easy, I spotted the basin on the website, phoned through to check availability and placed the order. The basin arrived 2 days later no problems. Easy thank you mytub!...
...Tristan Bentley
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Very pleased with your swift delivery and updates of my orders progress. Have fitted the part as a repair on my clients swimming pool dehumidifier. The client was pleased with the speed of repair. Many thanks....
...Airwaves Engineering Service
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Excellent Communication and Service.
Easy and friendly to deal with.
Returns handled without issue.
Highly Recommended.
Many thanks...
...
...Andrew Crosby
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The materials I needed Wavin were for a French drain, and it was very convenient to see the associated parts listed on one page. Response was excellent and so was delivery. Thank you....
...Vic Warth
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Order received early on the promised date. The toilet bowl was in perfect condition but, rather trivially, the connector bend was covered in black, sticky grains which were quite hard to remove. Took much washing and scrubbing to clean it, but otherwise it was functionally fine.
Found the whole process, from finding what I wanted on the website, to phoning up to clarify some details, through to receipt of goods, to be very straightforward and efficient. Will use Mytub as the first port of call for future purchases.
The delivery man was a real comedian, in the true sense of the word. On a par with Tim Vine for one-liners. Put me in a good mood for the rest of the day....
...Mr CJ Wynn
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I was very pleased with the quickness of responses to my queries. A pity that the item has been discontinued and was unable to buy from you. will keep your site on record for any future needs....
...David Trowbridge
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more reviews... |
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