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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Goods came within a few days. Excellent communication from MyTub about my order. Would use again....
...Baxi Heating
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Excellent price, excellent service. Would highly recommend....
...David Richardson - Fenwick Ltd
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Hello there
Well, what can I say........
Great service from you guys, delivery date communicated and met. Product arrived safely and when stated.
What more can you ask for, thank you!...
...Mark Hawkins
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Excellent, efficient will definite use again
Thanks...
...Stephen meakins
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Cant fault the prices or the customer service. Kept informed of my order progress the whole time. Very helpful also when I had to return some goods. 1010....
...Andrew Williams
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Goods received as ordered delivery is a bit slow....
...Steve Davis
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Very good service once again, good communication, prompt delivery, many thanks....
...RDW Plumbing
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very good service collected items next day from local plumbase cannot fault overall service ...
...andy stoner
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Good Service and A communication....
...SCBS LTD
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