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MyTub have gone way beyond the extra mile in fulfilling my order after items went missing in the post. Even though the problem was not of their making, the customer service team have been second to none and they stayed fully focused on my order until all issues were resolved and for this they have my gratitude.
In general, I found MyTub very easy to deal with and the whole experience for me was positive as they provide an excellent level of service, quality components and very keen prices.
Ordering was very easy through the desktop website and although I did not have need to use the mobile version, I have no reason to think that there would be any issues....
...Paul Anthony
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delivered as promised, wednesday am. very pleased with purchase. would recommend to other prospective buyers....
...christopher burns
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The order arrived satisfactorily, thank you. However the length of time between order despatch arrival was very long and I am unlikely to use MyTub again for that reason. ...
...Dianna Karani
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Great service, competitive pricing. Would definitely recommend MyTub to others....
...Sarah Johnson
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Decided to purchase the required item at mytub due to the very cheap cost, mytub easily undercut Bristan by approx £35-40 (I am now beginning to wonder how Bristan can justify their high charges). And as an added bonus, mytub offer free delivery on orders over £25, a rare treat amongst suppliers these days.
However, my initial delight was short-lived. An estimated delivery of 10 days...surely you can do better than that. In fact, if it wasn't for an email on the 5th day to the support department regarding the order, it probably would've been longer than 10 days, since the order hadn't been processed.
Once the order was processed though, the part arrived within 2 days. A perfect match for the removed item, and it installed without any problems.
So, despite the rather long waiti...
...Andrew Thompson
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Arrived fine and worked perfectly. No problems. Thanks
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...Stewart Cross
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Thank you for keeping me informed at all stages of my purchase! The goods were delivered in good condition and quickly! First class service!...
...Brian Radbone
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Very pleased with the service provided. Would definitely use your services again...
...Jean Fozard
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I received the replacement sink unit as described and have now fitted it without any issues. Despite a delay in delivering the unit, communication regarding dispatch and delivery was great....
...Michael Jocelyn
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Thanks...Great service !...
...KCA COOKE HEATING ENGINEERS
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