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Regular updates on the progress of my order, arrived when planned, great service!...
...Nick Hemmings
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Ordering online was easy and the delivery date 10 days later, whilst taking a little longer than most, was met on target and the correct item was dispatched. My only concern was that the item came wrapped only in a thin plastic which was badly torn but luckily there was no damage to the basin. However, it seems more by chance and it would have been better if had cardboard packaging to prevent possible damage to what is a fragile item. The was my first experience using My Tub and I would definitely no hesitate to use them again and recommend their services to other. Thank you.
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Dear Miranda
Thank you for your feedback. To clarify, this is how sanitaryware comes from the manufactures, as we do not use couriers to transport chinaware there ...
...Miranda Thomas
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Slight issue with wrong item being delivered, however manufacturers fault and not My Tub. Excellent correspondence throughout. Cant fault the customer service, especially Jeannette who was very helpful. Many thanks and would not hesitate to recommend this company....
...Simon Morris
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As this was the first occasion I had used MyTub I was pleasantly surprised that my order was delived on the day it was promised.Well done ...
...Frank Neale
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Would use this company again. Answered queries same day. Contacted about delays and kept up to date with delivery. ...
...Miranda varnam
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Hello,
The damaged item was picked up by DHL 4 March.
Thanks very much for your amazing service. I was very impressed with how well you managed the replacement part. ...
...Trevor Charles
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We had excellent service from My Tub. From placing the order to the delivery of the bidet everything went as planned.
I only wish other companies we have ordered from recently could have been as efficient. We are very impressed with the company and would recommend you most highly to all our friends.
Regards. Jennifer Lowe...
...Jennifer Mary Lowe
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Excellent customer service all round and prompt delivery!...
...A Gill
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I was very impressed with the level of service I received. The order process differed from that advertised on the website but I was kept informed all the way and given the option to cancel the order and look elsewhere.
Steve was an absolute gent throughout.
5 stars....
...Steven Rule - The Billowing Loaf Ltd
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Delivered the day you said excellent service.
Ray Ward...
...Ray Ward
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