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Everything went very OK but delivery. I placed the order and made the payment on December 23rd, 2010, with a kind request for special care since it was kind of an emergency.
I received a message advising that delivery was CONFIRMED (not estimated) on DEC 30th (refer to my order), but actual delivery took finally place on JAN 7th.
You may agree that £25.20 fee for 15 days to cross the channel (I live in Paris) is difficult to accept for me especially during such a cold winter :-(
I certainly will not renew the experience, although you have good products at very competitive prices because one can not afford to wait for 15 days to have his heater fixed during winter time....
...Raymond TOPIN
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A really efficient service locating a hard to find component. Good communications and fast delivery....
...Allen Hardman
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Thanx for your help, good price, got what I asked for and accurate delivery date....
...Gloucestershire CCC
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Good website- easy to use. Fast delivery. Product as described and good value. Thanks...
...Lindsey Dougall
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delivery prompt.A.OK....
...Garry Redshaw
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Very good service thanks...
...J Marshall
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Service has been very good, and there was someone on the end of the phone for advice about the items I wanted to buy. One small item missing from the delivered order arrived the next day with no fuss. Website was straightforward with information about items so could check everything was exactly what I wanted and Mytub very responsive to emails sent from their www asking for delivery information. ...
...Chris Flack
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Excellent service and very helpful delivery man. Will certainly do business with you again....
...Aidan Harrison
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Replacement part delivered in a few days fitted no problems...
...David Gadd
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We ordered three aeration tubes for our gas fire. When they arrived one of them was damaged so we contacted the supplier to explain. Within a very short time we were contacted by Steve who apologised and said that a replacement would be with us the following day which happened right on schedule. We have no complaints. Excellent service and customer care - well done!...
...Alex Docherty
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