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Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
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...A Randall
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Very happy with the service, product was delivered quickly and on time - Would definitely use this website again.
Many thanks ...
...Simona Scaglione
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hi
i ve used your service to obtain Radiant boiler part. im basically happy to get the proper part. I will probably use your service again because i cant really find any other suplier. you ruin your service by sending a tiny sensor by fedex instead of sending it by post in a padded envelope. i ended up paying nearly double amount for delivery than for the price of the item.13-item,22-delivery i dont even want to mention that the Fedex price for this delivery is 16 so probably your pacaging is 6. i recon that a padded envelope and postage wouldnt be much more than 6. also i hardly believe that your company doesnt use post at all. i wouldnt feel so bad if the delivery was fast for this money but it took a week.i know that im not an important customer i migyht by 1-2 small part a year so yo...
...Ferenc Kuris
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Service was very good. Communication regarding postage fees was efficient enabling our company to receive the products in good time....
...Jackie Wright - John Thompson
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thanks all,my order arrived on the due date,should make a great livebait tank on our boat,regards,h....
...howard john whitney
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excellant service part fitted and woking...
...trevor brown
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Customer service from MyTub was excellent. Steve and Samantha kept me well up to date with the delivery status of my order. I will definitely use MyTub again....
...Stephen Hanmer
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Good website which is very easy to navigate. Excellent prices which are very easy to pay. My only moan is why it was not possible to tell me that one item was out of stock with the manufacturer until the day delvery was due. Communication with me was good when thi happened - though too late to be practically useful as opposed to "just reassuring". Of course when youre buying over the internet, reassuring is very important when there is a glitch. All in all, a very crieditable effort by real people who do their best - which is not at all bad....
...Mr Mark Shaw
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I have fitted the part you sent me and now my fridge is working perfectly, thankyou....
...neil biggadike
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Efficient service. When I called with a query regarding delivery I was provided with very helpful information by a pleasant member of staff. ...
...fiona atkinson
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