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Thanks for great service, prompt delivery, good quality products. A very pleasant experience of shopping at MyTub, will be recommending to friends.
Thanks,
Maria
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...Maria Vasilyeva
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This order was a complete disaster. I originally ordered these coals to be delivered to my door, before I was then told I had to collect them from a warehouse. That warehouse turned out to be the Plumb Center who had not got the product I had ordered, but individually wrapped coals. I have no idea if I have been overcharged for the number of coals I actually received individually rather than the number of coals contained within the bag originally ordered....
...Stuart Page
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Order received on time. Great customer service. Thanks again!...
...Stephen Hanmer
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Thanks - very fast service with friendly and helpful staff...
...Andy Phipps
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Thanks for very prompt service, would certainly buy from you again....
...Ms lynn waring
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I found your staff to be friendly, and were extremely helpful, but thought that the P&P was a bit on the expensive side....
...michael shearing
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This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really....
...Ian Grosvenor
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| Thanks for excellent sales service and quick return of phone call with good advice and info. Website easy to use and good service.
Will use again.
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...Martin McBride
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Very good service and price ,I have told all my friends how good MY TUB is,i will be using you again Regards R Walsh....
...Richard Walshe - Richards fittings
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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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