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the water heater arrived yesterday with major parts missing the metal casing is scratched and dented - the box that it arrived in was very battered and looked like it had been opened and resealed. rang mytub straight away and was told that I would be sent a returns label to return the damaged goods, but I do hope a replacement water heater is also on its way.
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Hello
We are very sorry for any inconvenience, a new unit is being sent out today to you.
Regards
MyTub
... ...langley grammar school
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Highly recommended. Fitted in 20 minutes restoring my Gascoigne Studio 1 to full working order.
... ...Nigel Morley
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many thanks for purchase of Armitage shanks bath .
Excellent communications etc .
Have recomended to friends and relatives ... ...Ray Smith
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Very pleased with the proffessional service we received for our order. We were informed regualary as to the situation of the delivery and the 3 items were all received on the same date as advised. Would all ways use My Tub in the furture.
Frank Dove... ...Frank Dove
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They where unable to immediately supply my product, but I was informed of the delay and kept up todate.
No problems, I would use them again.... ...windridge Coatings
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my order arrived when you said it would and everything seems to be alright .my plumber is not coming till after xmas so he will check to make sure everything is there. i am please with the price and service that i have received from your company regards ... ...terence roy jefferies
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Just fitted items and work great - mytub cheapest on web that i could find thanks.... ...Neil Morris
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Staff very helpful. Part was delivered to a local depot for collection within a few days to save on the delivery cost. Would definatly use MyTub again
... ...George Johnson
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Thank you for the very good service of keeping me Informed of delivery date. Easy to place the order. Every thing all OK. ... ...Roy Nichols
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Goods received OK but did take over 2 weeks to arrive.
Messages emailed through saying "Delivery: estimated to be confirmed at a later date" with a date is confusing. I think it meant "Delivery estimated to be .. with the date
Did get apology for delay as product was out of stock and when email was received a few days later to confirm delivery goods arrived within a few mins
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Hello Paul
Thanks for bringing this to our attention, this has been a recent change to our system. We agree with you that it is not quite right and we have now edited our system so as not to be so confusing.
Regards
MyTub... ...Paul Witts
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