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I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin...
...Emma Sproat
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Thanks to My Tub I have been able to obtain two very scarce products to repair my central heating controls. Despite set backs from 3rd party suppliers, the goods were sourced and delivered in good time by My Tub. With my grateful thanks....
...Paul Banks
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prompt service, kept informed every step of the way...
...Mrs J Brian
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my order was late even though i have an email stating it was deliverd on Friday 9th May, when it did arive Wednesday 14th May part of my delivery had bits missing and looked like it was picked up of the workshop floor, so wasnt to impressed!!!...
...Ibis Shepherds Bush
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I had a complaint about the original delivery but this was dealt with efficiently. I particularly liked the way you kept me informed by email on progress and delivery dates. The best service department communication I have ever had....
...Fred Gray
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The man came he placed my bath in garage for me just waiting for my builder to finish my bath room and shower room the I get the bit installed good service many thanks alan...
...Alan Wing
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The delivery of the product was severely delayed, but through no fault of your own. I must praise your customer service for keeping me updated throughout the delay with regular e-mails. Thank you. On receipt, the product was fine and is now installed....
...R J Marsh
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Item as described, reasonably priced and quick delivery....
...john chisholm
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Very pleased with the service from MyTub. Checked that the part that I needed was in stock. Ordered online on Friday and received confirmation of delivery date. The part was delivered on time on Monday morning. Couldn’t be happier. ...
...Christopher Peters
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First class as ever...
...Ondemand Plumbing
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