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When order was placed there was no communication from yourselves regarding that one of the items was out of stock and would take at least 4 weeks to get . I only found out from my local plumbers merchant who you tried to place the order with Once I had then emailed youselves a member of your staff think her name was Karen contacted me and once I explained the situation that I needed it the following week , went away and managed to source the item for me. Was very impressed with how the problem was dealt withand items were delivered when promised , but think the webpage product listings should be clearer on delivery times with these sort of items.
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...Petes Property Services
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Well pleased...
...Victor Gonsalves
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Perfect service, quick delivery of the correct parts and the best price. Excellent. ...
...James Baron
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Quality courteous service and efficient delivery....
...Clifford Slocombe
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very good all round service, Thank You very much...
...The Godolphin and Latymer School
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Great service with regular updates on delivery. No need to chase anyone product arrived as described...
...Christopher Robinson - Evolve Services Group Ltd
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All worked well, will definately use again. Thank you...
...ian greenwood
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Good service. Product arrived before time, which I requested. This in turn allowed us to complete the job on time. Thank you....
...Westcountry Maintenance Services Ltd
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I am a bit disappointed if I am honest, If the delivery date was shown to me before I paid, it wasnt obvious enough because I didnt see it. Had I realised it would take 5 or 6 days i.e. you probably didnt have it in stock I would have gone else where.
Added to that, when the delivery driver arrived he didnt waste any time trying to find anyone, there were at least 4 people here at the time, so he didnt leave it in the porch I dont remember seeing a delivery instruction box on the order page either Consequently I had to drive to Hexham to collect it, but the item was still on the van from the day before , so I had to wait until after 3:30pm to get it.
These are two separate problems, each understandable. however together its not great. If you would like more feedback and ideas you are we...
...Southlands Farm Cottages
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wonderful service, product at a good price, kept informed on progress of order and fast delivery. Will certainly use again and recommend so easy to order online. Thank you....
...Christine A McCready
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