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Thanks to the tenacious efforts of Brenda and Christine you have been able to locate and supply a vital, but rare component for my very old boiler. Without this part the boiler would probably needed to be replaced. I was constantly informed as to progress, always in an efficient and courteous manner. These two ladies are a credit to your business and are the foundation open which successful businesses are built.
Very sincere thanks to all concerned for your efforts
R.B.Waddleton...
...Roy Waddleton
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Great price and communication throughout was first class, as was the delivery -many thanks :-...
...Paul Spiers
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Order process very straightforward.
The two heater elements were dispatched rapidly and safely received. Could not have been better....
...Ben Cole
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MyTub provided a very good service for a specialist item keeping me fully informed from the initial order through to deliver, which due to the nature of the item took a few weeks. Would happily recommend this company....
...Keith Edwards
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Many thanks for the prompt execution of my order and will certainly recomend and use your services in future.
Regards
DJ. ...
...D.K. John
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Good value, good delivery costs, a little long wait though....
...Brian Kerr
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Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overa...
...David Morris
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While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive....
...Conor Donnelly
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slight problem sorted out superfast...
...Anthony Vance
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Very pleased with your service However i Was led to believe that the Esher Three pack included a towel rail and it tuned out to be a Towel ring . Which we do not want. problem is currently being resolved...
...stephen Wheeler
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