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Was rather disturbed initially that the order would be delayed some two weeks or so. It was not an issue for me at the time as I keep spares of this rather unreliable and fragile item. However, if I did have a faulty part, I would have had much inconvenience.
Service itself was great. i was always kept in the loop about the order from MyTub who eventually delivered. ...
...Michael F Jones
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I ordered some coals for a gas fire which included delivery, but due to the delicate nature of the coals you would not deliver I dont know why you show something on you web site that you cannot deliver. You then had to re credit me for the delivery cost. The item was then sent to another distributer which I had to collect from.
All this took me numerous phone calls and over a weeks wait I would have been better going straight to the local distributer....
...ken golding
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Great service - thanks!...
...Milen Stefanov
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Thank all the staff in admin for there trouble
Have a good wend Trevor...
...Trevor Bates
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Parts arrived on time and in good condition. Thanks....
...matthew tulley
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good product, many thanks...
...Quality Hotel St Albans
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Kept me informed all the time of progress of order good coms...
...Reg Batcheler
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Good product.
Good communication from the sales team....
...GJ Brown
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Good communication and great value. Many thanks...
...Jeremy Sanders
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Firstly, my item was very good value. Secondly, MyTubs customer service was excellent - they kept in constant correspondence, letting me know about my order, its progress and keeping me updated about delivery.
Overall, a great customer experience, I would not hesitate to recommend MyTub and the team to anyone.
Thank you. ...
...Kyle Richards
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