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Disappointing delivery. After having had the delivery date altered, the date was finally confirmed but it was not delivered. Christine went out of her way to resolve the problem and keep me informed about the progress, which I appreciate. In the end, and with Christines help, I had to go to the carrier and collect the order. Not ideal I would say, and it seems like your carrier let you down. Other than that I was satisfied with the process....
...C CUTLER
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Delivered to wrong address which took a couple of days to find. Delivered to "Hawthorn Lodge" rather than "Hawthorns". Not your fault at all just a sloppy carrier. Cant fault your service at all, even though the dispatch was delayed you kept me very well informed all the time. Will certainly use you again.
Many thanks...
...Graham Wright
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Good customer service and helpful contact - when it became clear you couldnt supply the original panels I wanted and to be honest, I thought they might have been discontinued you offered me options and quickly processed the new order and partial refund. You were also courteous while I was asking what turned out to be a foolish question! : Your supplier rang me promptly to arrange delivery, which was in the timeframe specified. Thanks!...
...Elaine Lawrence
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You had the exact part for an old model fire which was great, and from order to delivery was only a few days. Again, well done. The only thing that I struggled with, was the option of collecting from an outlet, of which I think were 755 places. I couldnt find the locations anywhere. Perhaps for trade only All in all great service and would use you again ...
...John Greig
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Well pleased with order was able to pick up at our local Plumb Center. Fire looks lovely now with the new coals...
...Mrs Norah Powell
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Easy to order on line. Excellent service. Goods arrived promptly and exactly as described....
...Doreen Binnie
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Excellent service - used you for two orders. You kept me fully informed and delivered when you said you would. Pity other suppliers cant match you!...
...Peter Dron
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Will use again and service was good as well as the communications
thank you very much
HAVE A HAPPY CHRISTMAS
and A GREAT 2012...
...Robert Palmer
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fantastic great service well informed ...
...paul errington
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Would use this company again. Answered queries same day. Contacted about delays and kept up to date with delivery. ...
...Miranda varnam
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