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I dont normally reply to requests for feedback BUT this time I was so impressed with service I had to send some positive feedback. You managed to supply items that I could not find elsewhere, there was a constant stream of status updates so I knew exactly what was happening. One part of the order was on a longish lead time and you despatched the rest of the order immediately and managed to improve the lead time of the remainder. The outstanding order was delivered exactly when you said it would be. This is delighting the customer service - brilliant!...
...David Smailes
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excellent from start to finish
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...steve stanton - sdselectrical
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I cannot fault the My Tub service and would recommend it to anyone. This is my second order and I was pleased with the way a slight hiccup was dealt with in regard to non-delivery at the confirmed date due to sickness at the delivery company. On querying the non-delivery through your portal, the issue was promptly pursued and a revised date given.
I feel perhaps the wording in the online catalogue could be a little clearer in regard to alternative andor compatible products e.g in regard to my last order Alcona toilet suite under AR1145, under notes you have AR1148 alternative with horizontal as opposed to bottom outlet , AR2342 compatible cistern, AR7815 compatible seat. That said, I did manage to order exactly what I wanted.
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...Robert Culley
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Excellent service again. Good quality items at the right price and I was kept informed about delivery. ...
...Peter Keen
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Washers received yesterday. Many thanks. ...
...Sharon Forbes
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Thank you for sorting it out, got there in the end....
...Michael Palmer
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Unfortunately, the CD valve of the Tristan 06732COMPL thermostatic cartridge was found broken when it was delivered.
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Hello
Sorry for the inconvenience, I understand this was immediately resolved with a replacement.
Regards
MyTub...
...Xiaobao CHEN
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great to do business with a professional company for a change. delivered on time without delay. many thanks once again and hope to do more business with you in the future....
...RJC CARPENTRY SERVICES
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The solar S1 arrived as advised thanks....
...P.R. Engineering
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Great price and received the following day, will use again!...
...Michael Downes - Bower and Child Ltd
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more reviews... |
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