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Its when things does not work out ok you really see what good customer service is all about. I made a mess and MyTub customer service straightened it all out for me. It really made my da. Thanks guys!
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...Tore Saanum
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Order arrived in good time. Unbroken. ...
...John Alden
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Good customer service. Prompt delivery....
...Peter Clothier
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Spares for Baxi boiler arrived safely in good time.
Many thanks...
...Colin Brown
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Hello,
The damaged item was picked up by DHL 4 March.
Thanks very much for your amazing service. I was very impressed with how well you managed the replacement part. ...
...Trevor Charles
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hello,
I received the package and everything works perfectly
thank you for your care I am very pleased with your hospitality and the quality of your services
good day...
...vanderheyde pierre
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Although my order was delayed, there was communication throughout. Customers do not get annoyed because a delivery has been delayed. Most people are reasonable enough to understand that things sometimes happen which are beyond the companys control. What customers find annoying is when the company cannot be bothered to keep them informed.
I was fully informed on progress practically on a daily basis and the item was actually delivered 6 days earlier than estimated. I am happy and particularly impressed with the level of customer service....
...Miss Aigoro
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Easy website to use. Item took six days to arrive, but well packaged and far cheaper than if bought locally by myself. Communication on the progress of the order and delivery including the you should have it by now email was excellent. Will use again the next time the boiler needs a spare part....
...Andew smith
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Order arrived on date as promised. Was the cheapest source. No time indicated when will arrive hence was not available to receive but order left in local plumb shop to collect. Thank you. Will use again....
...Kayode Adeboye
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Apart from the very late delivery, which I know was beyond My Tubs control thanks UK Mail, I know it’s a busy time of year but “Next Day” delivery was a full two days late otherwise My Tubs regular communications with me and chasing UK Mail to deliver before Christmas, were spot on. A very big thanks to Rachel, she was marvellous....
...Robert Legg
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