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Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
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...A Randall
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Excellent service, many thanks...
...Stuart Coleshill
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Excellent service, kept me informed of expected delivery. Thank you...
...Simon Morris
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Excellent customer service...
...samantha hastings
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Goods delivered as agreed. Excellent service. many thanks....
...Bryan Pope
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Excellent timely service...
...PAUL
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fantastic delivery and service
thank you very much
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...nicola chalmers
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Hi my tub. Goods in good condition , fairly easy to find on the Web site, only complaint is the delivery time scale. Waited over 2-3 weeks for delivery of radiator covers. ...
...Keith Nickson - Fiveway systems TA Cherwell Heating
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Everything good but the bag was a rather big for the contents....
...Paul Drakes
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The Customer service agents at My Tub were very friendly and helpful. I was glad to received prompt responses to my questions and requests. Thank you for your help!...
...Marine Construction Management
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more reviews... |
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