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Thanks for being so prompt and you keeping to you delivery time, I will be using you again.
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...Anthony Liverpool
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Excellent service at good price - thank you....
...M.B.Services
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Good price, prompt delivery - excellent customer service. Ordered online and Internet problem meant I had to start my order again. Second attempt worked no problem. Within minutes I got a phone call from a charming lady who said she had noticed that I appeared to have ordered two firebacks within minutes of each other. Did I really want them both or just one I told her what had happened and she said not to worry she would sort it out and arrange to refund my card.
Great service - thank you.
Barry
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...Barry Perrott
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We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way....
...Barry Elder
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Thanks its now arrived. Please thank deborah for chasing it down before the weekend....
...Geraldine Smith
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Excellent service. Item arrived on day requested and early in the day so didnt require hours of waiting and a wasted day.
Would definitely use again....
...Les Green
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Hi. Just to confirm that I received my order on Friday 24 October 2014. The only comment that I would want to make is that I expected confirmation that the delivery date of 24 October was to be the actual date. However, I had to phone to find out that this was the case.
regards
Jim ver...
...Jim Glover
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Very happy with service...
...Stephen Spence
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SERVICE - GOOD QUITE FAST IN RESPONSE AND DELIVERY
PRODUCT - GOOD IN QUALITY AND PROPER PACKAGING
WEBSITE - VERY FRIENDLY.
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...Eddy Sujanto - PT. Erritec Perdana
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Received replacement gas fire coals on day expected. First class service. Thank you....
...Ann Vickery
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