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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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I am fairly happy with your service but wonder why you CONFIRMED
DELIVERY as 26th September, but it did not arrive until the 27th
Driver had papers with 26th crossed out & replaced with 27th BUT
NOBODY LET ME KNOW!
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Good afternoon,
We are sorry about this.
We had confirmed the original date with the delivering branch but the driver could not physically finish his round, hence delivery the following day. We were not informed about the delay.
Regards
MyTub...
...Mr K. Chapman
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The "My Tub" order was delivered very quickly and exactly as ordered. Faultless sertvice.
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...Jim Gardiner
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Very good service and delivery. I was kept upto date at all times with progress of order and can recommend My Tub....
...Ian Bennett
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Great service - thanks!...
...Milen Stefanov
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Good God its here already. You guys dont mess about do you..Thank you for helping me provide a fast response to clients.
Arden Gas Services....
...Arden Gas Services
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Fast efficient service. I was kept well informed with quick delivery....
...Mr Drummond Whiteford - Westfield Farm
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Fast, efficient and good advice regarding obsolete equipment. Well done Mytub!...
...Stewart - Stewart
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efficient service & delivery
thanks...
...F J Rogers
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Good communications and service....
...Michael Greenwood
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more reviews... |
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