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Hi there,
I was disappointed that it took over two weeks to deliver a product that was in stock, and appeared to sit with the courier company for some time. I had to chase several times for resolution, and paid for an item I had not received some two weeks before receiving the goods.
Thank you
Lee Bedford
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Hello Lee
Looking through the order notes between us and our distribution I am also very disappointed. This looks like it has gone via a courier and just just been lost in the courier company nonsense of "its on its way".
Sorry for the inconvenience and I will be passing this through the correct channels.
Regards
...
...Lee Bedford
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Prompt, efficient and cost efficient service and products...
...G D Hudson
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The service was overall good.
Nevertheless the delivery charges should be made clearer as no explanation is made that items could be delivered separatly and different charges can apply.
...
...vera
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Easy to order on line. Excellent service. Goods arrived promptly and exactly as described....
...Doreen Binnie
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Although my order could not be completed as quickly as we might both have hoped, I was kept informed about progress and the items were delivered by your transport just under 3 weeks after the order was placed....
...David Beck
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Excellent customer service, keeping us informed about the delivery date for our order: thank you!...
...Maurice Whitehead
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Very satisfied with service, thanks ...
...Startton Audley Engineering Srvices Ltd
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Thanks for the quick delivery. The Driver was a very friendly chap!
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...Martin Miles
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First time I have used mytub and not a good start.
Was informed Item would be delivered on 2nd Nov, item not received on 2nd or 3rd and after a phone call by me was delivered on the 4th
Regards
Stuart malone
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Dear Mr Malone
Sorry for the delay, we confirm the delivery with the branch the day or two before it is to be delivered to you. If the branch say it is to be delivered we have no knowledge of that action not taking place, till you inform us.
Sorry for any inconvenience, I can assure you whilst errors are impossible to eradicate 99% of deliveries take place without a hitch.
Regards
MyTub
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...Stuart Malone
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Supplied on time kept informed of orders progress delivered on day we were told good service...
...jack ford plumber0
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more reviews... |
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