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Although delivery took over a month, this was a part for a piece of equipment nearly 20 years old and myTub were one of the few places I found who could supply it, we were kept updated on the delivery schedule and your staff were very helpful when I chased the order. I would use myTub again....
...Businessclean Cambridge Ltd.
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Good products and good service....
...Bruce Bennett
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delivery took a little longer than I had hoped...
...Peter Lowe
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Excellent prompt service and very good communication.
Would recommend....
...Chris Willis - Chris Willis Contract Services
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I have found your service well below par and your customer service terrible. The lack of awareness of where items are or when they are being delivered, no reply to repeated calls and miscommunication within your company have lead to me to cancel the entire order to days ago, and today Wolseley called to deliver items on Monday. I have communicated with too many different people and their seems to be a lack of ownership, knowledge and customer service.
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...Sol Goodall
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Found the service good with no issues receiving the order.
I did however, when looking for the components by name the item was not so easy to find.
I did have the manufactures catalog and was able to search by product code which worked well.
Would recommend to other engineers
Philip JP Heating Installations Ltd...
...Philip Tancell - JP Heating Installations Ltd
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Easy ordering process and prompt replies to lead time enquiries. An alternative product was offered where the one I was interested in was discontinued and at a competitive price. Good and accurate communication on delivery. I would definitely use again....
...Michael Hall
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I normally dont make the time to write reviews when I get good service but this time I couldnt excuse myself as these guys were EXCEPTIONAL!
The goods I ordered off the very clean on-line ordering process were unfortunately no longer available and the communication of that fact was both timely and professional. Not only that, the Team at My Tub tried to present some alternatives to consider which at first didnt meet my expectations.
They went away and researched some more for me, and presented an alternative which I then went for and they were duly ordered with an expectation of 6-8 week delivery given they were a special item.
I got an email and a telephone message 3 days ago saying they were now ready for dispatch and would be sent the very next day. They turned up as promised...
...Martin Scott
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The parts were delivered when promised, all communication prior to delivery was helpful in managing my expectations.
Parts appear to be correct, though not yet fitted.
Would recommend MyTub to others.
Regards,
David...
...D A Grace
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Excellent service, superfast delivery, would use mytub again without hesitation.
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...Mr Philip Rose
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