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Having waited in all day I received a phone call from the carrier stating that you had sent 1 by 1 unit instead of 1 by 4 pack of water filters. Is this correct. They also state that delivery will be some time tomorrow. Apart from this problem it has been a pleasure dealing with you. I appreciate being kept informed as to order updates
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Hi Peter
I apologise for the mix up in the delivery I have contacted the branch and they assure me your order has been re-ordered. The manufacturer in error thought there was only item on your order and so only sent us one filter. The branch say they sent the one item to yourself until the others came into stock. However the 4 items have been reordered and as ...
...Peter D Allum
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My complete order arrived on the day specified. Thank you too for keeping me updated on the progress of that order. Much appreciated. ...
...Peter Button
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Received in very fast time, great communication, item well packaged, great to deal with.
would deal again and recommend you,
Many Thanks for a hassle free order 1010
Wayne Lomax...
...wayne lomax
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful....
...Bernard Adams
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Great service as always.
Product as spec and on time....
...Greg Borgartz - Essex Wildlife Trust
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Great service with very helpfull staff....
...James Waddell
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I was very impressed with all aspects of the service we had from My Tub...
...British Gas
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Very helpful with advice prior to purchase. Product arrived promptly and has been fitted. My Tub were the cheapest supplier I could find : ...
...Chris Pope
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Excellent delivery time, easy ordering.
Only comment would be huge box for small item, and no packing materials.
Item was rolling around....
...Debbie Hoole
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All good, especially the comms - many thanks and much obliged. Steve...
...Stephen L Wakefield
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more reviews... |
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