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We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way....
...Barry Elder
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Efficient, knowledgeable and keenly priced - what more could you ask for!...
...John Cruickshank
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My Tub were very helpful during the ordering process with good and regular updating of information until the goods became available....
...Ian Birrell
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Good service, prompt delivery, great price. Website easy to use. Recommend....
...A H Crawford
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Order finally got to me. I was kept up to date on the progress but for too long to wait for parts that are advertised at 35 days. ...
...PTJ renewables ltd
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Received as ordered with thanks.
Regards
Peter....
...Peter French
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I ordered a boiler part fro my very old boiler and tried numerous places to get it, but had no joy, half expected as part is technically obsolete. So full marks to My tub, they managed to source and delivery part perfectly. Also kept me up to date with email messages when delays in orderdelivery, so very good service.
So many thanks for delivering where others failed and for great service. ...
...MR STEVE TOMLIN
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Order came on the day expected, but a week for a small part could be improved.
Part is slightly dented, not as a result of delivery, qa before packing would be good.
I havent fitted the part yet so hopefully the dent wont affect installation...
...Brian Power
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Excellent prompt service and very good communication.
Would recommend....
...Chris Willis - Chris Willis Contract Services
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I found this to be a very fast and efficient service and will definitely use you again int he future....
...Mrs Syliva Simmonds
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more reviews... |
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