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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Brilliant Service. Steve was really helpful. Part arrived quickly. Highly recommend My Tub....
...Karen Jacks
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Everything was very proffessional and as expected. Thanks...
...Colin Brocklebank
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The ordering process was easy, when I was told that the thermostat I ordered was not available I was offered an alternative straight away, communications were very good and I would shop with MyTub again, thank you...
...David Mumford
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Very good service & tracking will use again as long as the price is good...
...Kevin Baker
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Excellent service from Christine, shame the delivery company did not care as well....
...Clive Townley
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Excellent service, ordered around 2pm, part arrived before 11am next day. Best price too....
...Richard C Shirley
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Straightforward, effective service. Prompt response to a minor payment issue. Reasonable prices. Thank you....
...Steve Edmondson
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Great service, great prices, excellent delivery asap, no quibble, no problem , will definitely use My Tub again !...
...Brian Welch
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Great product and quite a bit cheaper than anywhere else.
Really easy to contact by phone which is rare these days.
Thank you.
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...David Leigh
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more reviews... |
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