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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful....
...Bernard Adams
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very good communication with fast response to all E mails sort problem very quickly with no fuss, would use again and recommend to friends ...
...les green
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Fantastic service,as always.Fast delivery,good price,what more can i say!...
...EcoAppliance
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Order process very straightforward.
The two heater elements were dispatched rapidly and safely received. Could not have been better....
...Ben Cole
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Absolutly brilliant service.
when they say they will do they do - delivery happens costs are good and price check is honoured.
Kept informed at all stages and apologise if something is not quite 100% even though its not critical or detremental.
Communication is out of this world...
...Peter Russell
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very good company to deal with, swiftly delivered and the unit was as requested...
...Scott Matthew
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Disappointing delivery. After having had the delivery date altered, the date was finally confirmed but it was not delivered. Christine went out of her way to resolve the problem and keep me informed about the progress, which I appreciate. In the end, and with Christines help, I had to go to the carrier and collect the order. Not ideal I would say, and it seems like your carrier let you down. Other than that I was satisfied with the process....
...C CUTLER
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Product fine, price ok, delivery very slow...
...Graham Smith
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I ordered the product I needed on Tuesday and it arrived on Wednesday. What fantastic service - thank you!...
...Caroline Green
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All good - no problems. Correct part, good price and delivery, whats not to like...
...Arthur Dalton
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