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Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio...
...David Pawson
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I found the Mira shower Slider at a good price and had free delivery even if it did take 10 days. Fine if not an emergency situation....
...Mr John Lacy
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Excellent response.Your returns policy however is not so good! I am still awaiting a response to return my firstwrong sized item despite 3 phone calls and promises of action. ...
...roger norman
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Took a while to arrive, but I got frequent updates and it arrived on the date specified and was exatly what I ordered
Very happy with the service...
...Mark Tanner
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Great service - right product turned up when promised despite the snowy conditions. Thank you....
...Jenny Beard
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Excellent and speedy service.
Thank you....
...A Farrell
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your service was fine and date of delivery reasonably accurate.Reply to a question was speedy and I was well satisfied.Thanks...
...d j wright
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It is a breath of fresh air to find a company as helpful as My Tub, thank you for your help! ...
...Paul Wheeler
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Goods as described and delivered as promised. Excellent service....
...William Paul Down
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This was a first class service, I was updated as to when to expect delivery, and it happened as promised. The cistern was a direct replacement and I was put right by yourselves as I nearly ordered a side entry instead of a bottom entry, so thanks for that. The only drawback was that the inlet, outlet and overflow are all in the correct position but the two screw holes that hold the cistern to the wall have been moved about 38", so a straight forward exchange took longer than it should have. Not your fault its Twyfords. ...
...Kevin D Fuller
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