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The boiler flue part I ordered from mytub arrived by courier on the promised day and time. However, when I opened the box on the evening I found the part was damaged. As I had not checked the part when it was delivered I was expecting a lot of hassle to get it changed. However, how wrong can you be After just one e-mail to notify mytub of the damage they quickly resolved the issue by delivering a replacement part to me and arranging for the courier to pick up the damaged part, and all this on the day before a bank holiday weekend! Due to their brilliant after sales service and good prices I will use this company for all my future plumbing needs. Companies who treat their customers like this deserve to succeed. Give them a try, Im sure you wont be disappointed.
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...John Cooper
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I ordered this same item just two years ago thermo couple for gas fire ordered it the at 3pm arrived 9am next day, this time taken a few days longer but no emergency so pleased enough about service, the only criticism I made then and am making now still no PHOTO image of the item being purchased it really does make a difference when you can compare it item that you trying to match, luckily I still had the same part number, but would illuminate some problems.
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Dear Henry
We have uploaded a photo now, thanks for the feedback.
Regards
MyTub
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...Henry P Robinson
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Very happy with the service thank you....
...Fred Stokes
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Item arrived quickly and was as described. Good service....
...Kirk Dranfield
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Very quick delivery.
I like the fact I was able to track the consignment on the courier site....
...chris meiklejohn
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Item arrived prompty: I was informed of my delivery two days in advance and even had a phone call when the driver arrived- great customer service....
...Dharmesh Bhatt
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Everything was fine...
...Mr Timothy Wettone
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Received the Item I ordered on time.
Really happy with the service provided.
And specially the really good communication with the customer service...
...Byrdan Ltd Ta Mc Donalds Restaurant
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thank-you order has been complete very please with my tub ltd would recomend too anyone once again thank-you...
...Bryan w Bentley
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Good service, and while there was a delay in supplying all the items I was kept fully informed of the progress of the order. You even sent the order in two deliveries as one item was outstanding. You couldnt have done any more. Thanks...
...barry cox
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more reviews... |
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