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the water heater arrived yesterday with major parts missing the metal casing is scratched and dented - the box that it arrived in was very battered and looked like it had been opened and resealed. rang mytub straight away and was told that I would be sent a returns label to return the damaged goods, but I do hope a replacement water heater is also on its way.
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Hello
We are very sorry for any inconvenience, a new unit is being sent out today to you.
Regards
MyTub
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...langley grammar school
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Good service. Very quick delivery...
...david daley
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Excellent service, part received within just a few days. Would definitely use again....
...Caroline Rose Northamptonshire Police
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Good and prompt service. Kept me updated all the time. Order arrived on the stated date and as described. Very pleased. Will recommend everyone to give a go...
...Vineet Singh
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100% satisfied. Would definately recommend you to anyone else and would return to you again for further equipment if required....
...Kevin Culling
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Excellent service and fast delivery. A big thank you especially to Christine for her help...
...Robert dowles
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easy to order,and arrived on time ,no problems!...
...david hopkinson
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Just as expected. Thank you.
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...Nick dobson - FDT GB Ltd
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Many thanks. Very swiftly delivered....
...Chris Bushnell
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Ordering online was easy and the delivery date 10 days later, whilst taking a little longer than most, was met on target and the correct item was dispatched. My only concern was that the item came wrapped only in a thin plastic which was badly torn but luckily there was no damage to the basin. However, it seems more by chance and it would have been better if had cardboard packaging to prevent possible damage to what is a fragile item. The was my first experience using My Tub and I would definitely no hesitate to use them again and recommend their services to other. Thank you.
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Dear Miranda
Thank you for your feedback. To clarify, this is how sanitaryware comes from the manufactures, as we do not use couriers to transport chinaware there ...
...Miranda Thomas
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