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I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin...
...Emma Sproat
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Had great difficulty sourcing a small waste drainage joint needed to complete a refurb bathroom and My Tub had one and organised a UPS delivery which came 2 days later so job could be finished. For such a cheap part cost I was most grateful that My Tub were prepared to supply this part to me. Thank you for your service, it was much appreciated....
...Linda Crook
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Got the right product in reasonable time at a good price - Thanks,...
...Mr David Beattie
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Very fast delivery and genuine products....
...c waterman
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Initial queries answered promptly. Order received next day. Thank you....
...John Hoppitt
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Brilliant service, thank you. Robin...
...Robin Bass
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Fast delivery by DPD. Coals were as described and an exact replacement for the old ones....
...David McCombe - Mr
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Good prompt service. ...
...Simon Caulfield - LC Signs
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Ordered 3 bottle gulley plugs that weren’t in stock but I knew about, was kept uptodate of when my order was to be delivered and it was exactly on time , would use My Tub again for parts, well pleased with them ...
...John - Bethel
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Great service, best price and all delivered really quickly. What more could you possibly ask for ...
...Michael Laird
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