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Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio...
...David Pawson
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Exceptional service. Programmer arrived next day...
...P J Coleman
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Thank you for your excellent and speedy service. Replacing defective items
was also no problem, and they were supplied just as quick as the originals.
Laurie was outstanding in dealing with my queries. THANK YOU....
...Peter Mellor
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Whilst I was dismayed that the item I want to buy was offered for sale but not available at all, the assistant Steven was very helpful....
...Nicholas Warner
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part received in very quick time & very well packed excellent service recomended...
...P S Laws
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Fast delivery by DPD. Coals were as described and an exact replacement for the old ones....
...David McCombe - Mr
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excellent service. My order arrrived next day....
...Selwyn Dyson
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Good initial customer service after placing my order online. I had duplicated an item on my initial order so customer services rang to alert me and amended the order to correct the required quantity. Lead in times were quite lengthy 4 weeks for my order so I had to ring MyTub on the day prior to the expected delivery date to get an update, delivery was then arranged for a date convenient for myself. There are an extensive range of Items on the website all of which are competitively priced. I am satisfied with the service provided and have placed a further order with MyTub....
...David Collins
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Good service, some glitches on the web site – account not behaving properly – but a very welcome quick response to sort things out.
Overall, positive and friendly....
...Paul Beardmore
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Excellent overseas service. Quick and helpful.
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...Mike Enns - Aurora Geosciences
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