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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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Delay in getting the order to me because the item was discontinued but they did obtain it & send it. It arrived & a week later I got an email to say it would be delivered next Monday. Not impressed with that communication....
...PETER A SMITH
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Totally 1st class thank you. If I ever need another boiler part you will be my first port of call THANKS AGAIN...
...Rob Poulton
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Some good, some bad: 3 estimated delivery dates came and went before my order was delivered. The comunication was good and regular and reponded to my concerns. would have been better to know what the hold was through this delay. I will use again but not for anything urgent....
...Richard Stephens
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First class deliver. very pleased with item thank you...
...Mr Malcolm J Martin
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Very happy with price and delivery time. When I tried to pick up at Plumb Center they did not know who you were and denied any knowledge of my order.Web site needs better search and navigation do that you can home in on each product easier....
...Andrew Nangle
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very good service very helpfull staff very promt with my order will use this company again soon...
...michael john barratt
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I got my order wrong and rang you.
Laurie who answered the phone was very helpful, good mannered and dealt with the problem immediately. Excellent service
regards
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...gerry duffey
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Great service mutub, arrived when promised. Useful piece of kit usual MacAlpine standard.Many thanks....
...Keith Jagger - K J Surveying Ltd
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Excellent service, good prices, fast delivery....
...Fred Gray
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